FAQs

We would be more than happy to update your address as long as your order has not been shipped. If your order has been shipped we can attempt to redirect your parcel with Australia Post or DHL but we cannot guarantee it will be possible. Please reach out to us at info@reevawear.com with your correct address so we can further assist!

We aim to have all orders shipped within 1-2 business days. Please note, during busy, sale and promotional periods we can often have small delays as stated on our shipping page. Any orders placed over the weekend or on a public holiday are shipped the following business day. If you have any further questions about the status of your order please email Customer Care via info@reevawear.com.

Duties, taxes and other customs fees are calculated pending on the value of your purchase, items ordered and shipment destination. If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price this will be indicated at checkout. Head to ourshipping page for more information.

Parcels are sent with a 'No Signature Required' delivery service. So if no one is home at time of delivery and the driver deems the area safe to leave, the parcel will be left in a safe location at the address. If there is no sign of your parcel please also check in with members of your household, body corporate/building management and even with your neighbours who may have collected this for you for safekeeping. Once you have checked all possible delivery locations and still have no luck in finding your parcel, please send us an email so we can investigate further with the courier.

Unfortunately due to Occupational Health & Safety reasons we are unable to have customers onsite, sorry!

Please see our shipping page for shipping costs.

We ship all over the world! The only exceptions are Afghanistan, Algeria, Bonaire, Sint Eustatius and Saba, Iran, Islamic Republic Of, North Korea, Democratic People's Republic Of, Pakistan, Russia, Turkey and Syria which is due to the import restrictions into these countries.

Please email our Customer Care Team as soon as possible. If your order has not been packed for shipping, we may be able to make changes to your order however, if it’s too late – sorry, it’s too late!

Once an order is placed we're unable to cancel the order. Once received you're welcome to make a return with us, as long as your items meet our returns criteria.

Make sure you check your junk/spam folder in case it has ended up there. If you still can not find it, you may have entered in your email address incorrectly or used another one. Please reach out to our team at info@reevawear.com so they can resend it to your correct email address. Make sure to include your full name, email address and order number if you have it.

We're so sorry to hear there is an issue with your order, this is definitely not something we want our customers to experience. Could you please send through an email with your order number to our Customer Care Team at info@reevawear.com so we can look further into this for you.

If you've double checked your order confirmation and have received the wrong size or item, please reach out to our Customer Care Team so we can help right away!

Uh oh, if you believe you have received a faulty item please email our Customer Care Team at info@reevawear.com. right away with images and we will resolve it for you as soon as we can.

We're sorry to hear this one didn't work out for you, we understand sometimes purchases are not always right. All returns must be lodged within 21 days of receiving your order. Full priced items can be returned for a refund or a 110% store credit. However, full priced items purchased at a discounted price during a flash sale or promotional event can only be returned for a store credit or exchange. All sale items are considered final purchases and are not eligible for return, store credit, exchange or refund.

Items must be returned in its original condition with the original packaging and all tags/garment stickers attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any marks, stains, makeup stains or odours.

If you believe your product is damaged or faulty please reach out to us and we will be happy to further assist. Please see our Returns page for all the details.

If you are an Australian based customer please book your return through here o arrange a return for our International customers please initiate your return through here Click here to view our full Returns policy. If you have any further questions about returning an item please email info@reevawear.com

All orders placed from December 15th onwards will have until January 10th to request your return.

Sale items including the use of a promotional code are final and not eligible for return, exchange or refund. Please select items during promotional/sale periods carefully to avoid any disappointments.

We’ll let you know via email once we have processed your return, but if you have taken note of your return parcel’s tracking ID then this will let you know as soon as your parcel has reached us!

Yes we do! However, we do not offer refunds on items that were purchased during a sale or using a promotional code.

All refunds will be processed back to the original payment method used to place the order. If you have used a combination of store credit and card/PayPal/AfterPay/Sezzle/Klarna/Laybuy then your store credit will be re-issued and your payment refunded.

Depending on your bank’s clearance times will determine when you will see a refund back to your original payment method. This usually takes 2-5 business days, but can take up to 10 business days for some financial institutions.

Once we receive your return, please allow 3-5 business days for your return to be processed. Once it has been processed you will receive an email with details of your credit note.

When choosing to return your item for a store credit, your refunded amount will be allocated to your With Jéan gift card, and not your payment plan. Therefore, it's important to keep up your payment plan payments as the third party website charges late fees for any overdue payments!

We are always trying to restock the most popular styles based on customer demand. By signing up for a restock notification of an out of stock item, you're letting us know that you're loving a particular style, so we'll do our best to get more in! Once more stock is available, you'll be notified via email.

Feel free to let us know which style and size you were hoping for a restock of via email and we can check in with our team for you.

We provide a standard size chart as a measurement guide and international size conversion for our customers to see what size suits you best. Each product also includes a description about the garment plus fit suggestions. Feel free to reach out to our team at info@reevawear.com if you require further assistance.

Sorry to hear you've been having troubles at checkout! We can't be sure what's going wrong for you. What we usually suggest is to switch from your current device to a computer if possible, and checkout using Google Chrome as this browser best supports our website. If there is an error message that displays, please send this through to our Customer Care Team at info@reevawear.com so they can look into it for you. Fingers crossed it works for you!

Our website works off geographical location and will automatically convert to your currency.

We have many different payment options listed below. Please note some of these may be subject to location.

• Mastercard
• Visa
• American Express
• AfterPay
• PayPal
• With Jéan Gift Card
• Shopify Pay
• Apple Pay